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Tasting Room Supervisor Temecula, CA

Tasting Room Supervisor

Full Time • Temecula, CA
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks to our theme. We offer amazing wines in our Tasting Rooms, delicious menus at Bolero Restaurante and Vienza Mercato, and a total of 20 beautiful rooms to enjoy a getaway.

Europa Village is looking to fill the position of a full-time Tasting Room Supervisor. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. Must posses strong leadership and coaching skills as well as excellent sales and customer service skills.

Tasting Room Supervisor Reports To:
  • Tasting Room Managers
  • Director of Wine Operations
Responsibilities Specific to Tasting Room Supervisor:
  • Possesses and lives Europa Village core values
  • Assists the Tasting Room Manager in overseeing the Tasting Room, Tours, and Operations
  • Responsible for training and mentoring new employees
  • Assists in overseeing day-to-day operations while maintaining the core values, standards and ambiance of the winery
  • Leads and motivates sales and supports the team to achieve revenue goals; updates team on new promotions and assists sales team as needed
  • Assists with achieving or exceeding financial goals, including wine and tour sales, retail sales, and Wine Club & Europa Table sign-ups.
  • Assists with controlling operational costs and helps identify measures to cut waste and maximize efficiencies
  • Delivers unsurpassed guest service to maximize guest satisfaction
  • Manages cash handling, including drawer reconciliations and bank deposits
  • Completes daily credit card tip calculations and enters them into tip spreadsheet
  • Comfortable working on feet for the majority of the work shift
  • Comfortable transitioning between working indoor and outdoor throughout the work shift
  • Other duties as assigned
Expectations of the Tasting Room Supervisor:
  • Creates and fosters an environment of "teamwork" by helping fellow employees or guests without a second thought
  • Able to communicate Europa Village's story
  • Able to treat all Villagers and guests in a respectful manner
  • Arrives to work prepared with excellent personal presentation standards, clean and pressed uniform, and appropriate shoes
  • Adheres to Europa Village's policies and procedures
  • Is hospitable, welcoming and exhibits a positive attitude and willingness to assist where needed
  • Keeps an eye out for attention to detail
  • Must be able to work weekends, holidays and some evenings
Compensation: $20.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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