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PBX Operator/Guest Service Agent Temecula

PBX Operator/Guest Service Agent

Full Time • Temecula
Benefits:
  • Company parties
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Vision insurance
  • 401(k)
  • Free food & snacks
  • Health insurance
  • Parental leave
  • Wellness resources
Europa Village Highlights:

Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests.

Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus.

Responsibilities Specific to PBX Operator
 
  • Possesses and lives Europa Village core values.
  • Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner.
  • Ensures effortless communication between all parts of the resort remain intact.
  • Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees.
  • Transfers calls to the appropriate person and/or department.
  •  Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests.
  • Able to assist in making reservations for hotel stays and restaurant dining.
  • Performs clerical duties, such as typing, copying, and scanning documents.
  • Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly.
  • Other duties that may be assigned.
Responsibilities Expected of All Villagers

  • Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
  • Be comfortable working at a desk for long periods of time.
  • Be able to communicate Europa Village’s story.
  • Ability to treat all associates and guests in a respectful manner.
  • Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes.
  • Arrive on time and be respectful of attendance and punctuality.
  • Adhere to Europa Village policies and procedures.
  • Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
  • Hours for this PBX position: Open Availability
  • Must be available to work weekends and holidays.
Compensation: $18.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.